Sponsored by , the Microsoft Certified Desktop Support Technician (MCDST) is an entry-level certification indicates the certificate holder demonstrates the knowledge and skills required to support end-users and troubleshoot desktop environments running on the Microsoft Windows operating system.
This certification validates professionals for a number of job roles including help desk technician, customer support and technical support representatives and specialists. To earn the MCDST certification, you must pass both of the following exams, in any order:
Be sure to browse through the MCDST Study tips below (also provided by , particularly if you have any difficulty answering the questions on this MCDST Practice Test.
70-621: Pro: Upgrading your MCDST Certification to MCITP Enterprise Support
70-682: PRO: Upgrading to Windows 7 MCITP Enterprise Desktop Support Technician
The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.